General ordering
How do I place an order?
Simply browse our website, select the items you like, add them to your cart, and follow the checkout process. You can create an account for faster checkout and order tracking, but it is not mandatory.
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account helps you track orders more easily and speeds up future purchases.
Can I change or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of placing your order, we may be able to modify or cancel it. After that, changes may not be possible.
Can I buy gift cards or vouchers?
Currently, we do not offer gift cards but may add this option in the future.
How do I apply a discount or promo code?
You can enter your discount or promo code during checkout in the designated field before payment.
Products Quality
Are all your clothes second-hand?
All our items are second-hand, carefully selected and cleaned. Some may be brand new but have been purchased second-hand — for example, never worn or still with tags.
How do you ensure the quality and cleanliness of second-hand items?
Each item is washed and carefully inspected to ensure it is clean, safe, and in excellent condition before being listed.We select only second-hand pieces that look and feel like new, unless stated otherwise in the description.
Are the clothes checked for safety (e.g., no loose buttons, no harmful materials)?
Yes, we carefully check for any hazards such as loose buttons or damage and remove any items that don’t meet our standards.
How accurate are the product descriptions and photos?
We take great care to provide clear photos and detailed descriptions, including any visible wear or flaws.
Can children with allergies wear your clothes?
As all our items are second-hand, they may have been in contact with animals before being cleaned. While we wash every piece, we cannot guarantee they’re completely free of pet dander or other allergens. If your child has severe allergies, please get in touch – we will do our best to recommend items less likely to cause a reaction.
How should I care for my second-hand items?
We recommend washing all items before first wear, following the care instructions on the label, using a mild baby detergent, and a gentle wash cycle.
Pricing Payment
What payment methods do you accept?
We accept payments via major credit/debit cards, and other secure third-party payment providers.
Is it safe to pay on your website?
Yes, all payments are processed securely through trusted providers. We do not store your payment card details.
Are taxes included in the prices?
Yes, all prices displayed include applicable taxes.
Do you charge extra for payment by card or other methods?
No, there are no extra fees for any payment method.
Shipping Delivery
Where do you deliver?
We currently ship within the United Kingdom, Ireland and France only.
How long does delivery take?
We dispatch orders within 2-3 working days after payment. Delivery times vary by location and courier but usually take 2–5 working days for UK and 6-10 working days for Ireland and France.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Can I track my order?
Yes, you will receive a tracking number once your order is dispatched.
What happens if my order is lost or damaged during shipping?
Please contact us immediately. We will work with the courier to resolve the issue and arrange a replacement or refund if necessary.
Returns Refunds
Can I return or exchange items?
Yes, returns are accepted within 14 calendar days of delivery. Items must be in the same condition as received, meaning unworn by you, unwashed, and with no additional signs of wear or damage.As all our clothes are second-hand, we do not accept returns if the item’s condition has changed after delivery.
In what cases can I get a refund?
You can request a refund if:
– You change your mind within 14 days of delivery (item must be returned in the same condition as received)
– The item you received is faulty or not as describedIn both cases, please contact us first before returning the item. We’ll issue your refund once we’ve received and checked the returned product.
Please note, we cannot offer refunds if:
– The item has been worn, washed, or damaged after delivery
– The return request is made after the 14-day window
What is your returns policy?
You can return an item within 14 calendar days of delivery, as long as it is in the same condition as received — that means unworn, unwashed, undamaged, and showing no additional signs of use.
Please email us before returning any item. Return shipping costs are usually paid by the buyer unless the item is faulty or not as described. Refunds are processed within 14 days of receiving the returned item or proof of return.
Who pays for return shipping?
Return shipping costs are usually paid by the buyer unless the item is faulty or incorrect.
How long do I have to return an item?
14 calendar days from the date you receive your order.
Can I return items that have been worn or washed?
No. For hygiene and safety reasons, items must be returned in the same condition as received — that means not worn by you, not washed, and without any new signs of wear. As our items are second-hand, we cannot accept returns if their condition has changed after delivery.
What if the item I receive is faulty or not as described?
Contact us within 7 days, and we will offer a replacement, store credit, or refund after assessing the issue.
Account Privacy
How do you protect my personal data?
We handle your data in accordance with UK GDPR and our Privacy Policy, ensuring it is stored securely and only used for necessary purposes.
Will you share my information with third parties?
We only share your data with trusted service providers needed to fulfill your orders and comply with the law.
How can I update or delete my account information?
You can request updates or deletion by contacting us at hello@bebedeer.com.
How do you use cookies on your website?
We use cookies to improve your experience and analyze site traffic. Please see our Cookie Policy for details.
Sustainability Ethical Questions
Why choose second-hand clothes?
Buying second-hand helps reduce waste and environmental impact, giving clothes a new life and supporting sustainable fashion.
How do you contribute to sustainability?
We carefully select quality items to ensure longevity and promote circular fashion by encouraging reuse.
Are your products ethically sourced?
Most of our items are carefully sourced from individual sellers and families, giving pre-loved baby clothes a second life. We prioritize quality and safety in all our selections. By reselling these items, we contribute to reducing fashion waste and promoting sustainability.
Customer Support
How can I contact customer service?
You can email us anytime at hello@bebedeer.com. We aim to respond within 24–48 working hours (Monday to Friday).
What are your customer service hours?
Our team is available Monday to Friday, 9 AM to 4 PM UK time.
Do you offer assistance with sizing or product selection?
Yes! We’re happy to help you find the right fit. Please check our dedicated Size Guide page, where we share measurements by brand. Keep in mind that some items come from French brands, so sizes may run differently compared to UK standards—feel free to email us with any questions or for personalized advice.